How To Report Damage After Your Tenant Moves Out
When your tenant moves out the host will have 48 hours to complete and submit their move-out checklist. If there is any damage or items you would like to claim against the tenant's deposit you will need to take and submit photos; you will also need to submit any quotes or and receipts for our claims team to review.
All claims and required items need to be included on the move-out checklist and must be done within 48 hours of the tenants move out date. If any claims are submitted our QA team will review and approve them and the tenant can dispute any claims and they will also be reviewed by our QA team.
If the claims are accurate and justified the host will be remitted the full amount of the claimed items.