Do You Get A Full Refund If You Fail The Background Check?
If a payor fails the background check and cannot find a co-signer that can pass our background check; your booking will be canceled. If this occurs then the payor will get a full refund minus the service fee, as our service fee is not refundable after the due at booking payment has been made (this is due to the fact HouseStay is still charged a processing and other associated costs).