General Questions
- Can I book for less than 1 month (30 nights)?
- When is a booking confirmed?
- Do the listings come fully furnished?
- Can I request a property showing?
- Can I rent an unfurnished apartment?
- Can I book on behalf of other people (family, employees, clients, etc.)?
- Can I rent a room?
- Are there any additional fees added to the displayed monthly rate?
- What is included in the monthly rate?
- Does the background check cost money?
- What happens if you fail the background check?
- Do I get a full refund if I fail the background check?
- Are utilities included in the monthly rate?
- How do I report property damage / maintenance requests
- Why do I need to pay occupancy taxes?
- Is HouseStay the property manager for the properties listing on the platform?
- Why do I need to add a payout method?
- How long does a host have to respond to my booking request before it expires?
- Is a property reserved as soon as the host accepts my booking request?
- Can I pay with cash?
- Can I make the payment offline?
- Do you accept checks / cashiers checks?