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  1. HouseStay: Help & Support
  2. Booking
  3. General Questions

General Questions

  • Can I book for less than 1 month (30 nights)?
  • When is a booking confirmed?
  • Do the listings come fully furnished?
  • Can I request a property showing?
  • Can I rent an unfurnished apartment?
  • Can I book on behalf of other people (family, employees, clients, etc.)?
  • Can I rent a room?
  • Are there any additional fees added to the displayed monthly rate?
  • What is included in the monthly rate?
  • Does the background check cost money?
  • What happens if you fail the background check?
  • Do I get a full refund if I fail the background check?
  • Are utilities included in the monthly rate?
  • How do I report property damage / maintenance requests
  • Why do I need to pay occupancy taxes?
  • Is HouseStay the property manager for the properties listing on the platform?
  • Why do I need to add a payout method?
  • How long does a host have to respond to my booking request before it expires?
  • Is a property reserved as soon as the host accepts my booking request?
  • Can I pay with cash?
  • Can I make the payment offline?
  • Do you accept checks / cashiers checks?
HouseStay: Help & Support