Booking

What Listings Include

• All listings on HouseStay Include
• Utilities that are included in the rent
• How to see the exact rate & payment schedule for your desired stay dates
• Where you can find the home's details (bed configurations, amenities, appliances, pet policy, etc.)

Messages

• How to send the host a message
• Why you cannot pass your direct contact information to the host
• What is he difference between sending the host a message vs. a booking request

Booking Process

• Overview of the tenant booking process
• How to send a booking request
• How to see the exact monthly rate and total cost of your stay
• How to edit the users you invited into the booking
• How to sign the resident lease
• How to download the executed resident lease

Move-In Process

• How to contact the host to coordinate the move in details
• How to pickup the keys or receive the keyless entry code
• How to report any issues during your move in
• How to complete the resident move in checklist

During The Stay

• How to make your monthly rent payments
• How to see your rent payment schedule and breakdown during your stay
• How to report and home issues / maintenance requests during your stay
• How to report any issues you're having with your host during your stay

Move-Out Process

• What is expected of residents before their move out date
• How to report any issues or property damage upon move out
• How to return the keys and any other items to the host once you have moved out
• How to complete your resident move out checklist

Rent Payments & Deposits

• What types of payment methods are accepted
• How to add an ACH payment method
• How to add a credit/debit card payment method
• How to make the due at booking payment
• How to make recurring monthly rent payments (only for stays longer than 30 nights)
• Why you must add a payout method to receive your deposit back

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General Questions

• Can I book for less than 1 month (30 nights)?
• When is a booking confirmed?
• Do the listings come fully furnished?
• Can I request a property showing?
• Can I rent an unfurnished apartment?
• Can I book on behalf of other people (family, employees, clients, etc.)?

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