What Deposits Are Fully Refundable
Any "deposit" is fully refundable; unless there is any damage or other items that need to be taken from the tenant's deposit. Any "fees" are not refundable for any reason, any fee once charged is not refundable including our one-time service fee, any host pet fees, etc.
What Deposits Are Fully Refundable
1. Security Deposit: fully refundable minus any property damage, etc.
2. Pet Deposit: fully refundable minus any damage, etc.
Fees That Are NOT Refundable
1. One Time Service Fee (Applied To The Due At Booking Payment): not refundable after the due at booking payment has been made, as this amount covers the cost to process the payment, etc. The service fee amount will not be refunded even if the tenant does not confirm their booking, so be sure to only make the due at booking payment if you are sure you want to book the property.
2. Pet Fee: is not refundable and is a fee charged by the hosts to allow pets